FAQ

 How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Why should I buy online?

By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

 What payment methods can I use?

We accept cash on delivery. So you pay cash or mobile money for your order when you receive it. This applys to customers in Tema, Accra, Kasoa, Amasaman

How long does it take to deliver my order?

24 hours delivery is available but it may be extended to 3 days when there is a surge in order.

What are the delivery charges?

Dleivery charges are dependant on your location. See more about delivery chargeson our Delivery Charges page

Changing the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”

Am I secured shopping on Rostilupt?

Yes. Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

What happens after ordering?

Arepresentative will call to confirm your order. this is to help prevent spam orders.

Do Ireceive an invoice for my order?

Yes. An invoice about your order will be sent your mail account as soon as your order is received. This invoice contains all the information about your order.

How do I contact customer suopport

Submit a message via our contact us page. You can alson sen message to our social media pages. Let us get interactive on Whatsapp